Encore Events ("We", “us”, “our”) are committed to protecting and respecting your privacy and keeping your personal information secure. This policy describes how we use the personal information that we collect from you in connection with your receipt of our products and services (the “Services”) and when you interact with our websites and apps (together, the “Websites”). Important: This policy applies to you if you contract with us to receive the Services or otherwise interact with us regarding your use, or potential use, of the Services. It also applies if you interact with us, including by using our websites or interacting with us via social media.
The policy does not apply to you if you are a ticket buyer or an event attendee who has sourced a ticket from an event organizer which uses the Encore Events platform. In such circumstances, we process ticket buyers’ and event attendees’ personal information solely on the event organizers’ behalf (as their “processor”) and the event organizers has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. Our privacy practices in respect of such personal information are governed by the contract we have in place with the event organizer.
We collect information from you when you fill in forms on encoreevents.live (including when you register to use our Services), when you respond to any surveys that we send to you to complete, post materials on the Websites, request further information about the Services and when you report a problem with our Websites. This information may include
We may collect and process the following personal data about you:
Other information we collect about your visit to our website or use of our apps: with regard to each of your visits to our Websites, we may automatically collect details of your visit, including, but not limited to, traffic data, location data, weblogs and other communication data. We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration, analysis of how users are using our Websites and to report aggregate information to our advertisers. We may also collect details of the resources that you access on our Website. See Our use of cookies below and our Cookie Policy for more information.
We may also collect, use and share anonymized data and aggregated data such as statistical or demographic data for any purpose. Anonymized and aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate statistics to understand usage of our Websites.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We will only use your personal information for specific purposes and when we have a lawful basis to do so. Most commonly, we will use your personal data in the following circumstances: to perform a contract with you or to take steps at your request prior to entering a contract with you. We use your personal information to enter into and perform our contracts, including:
When you have given us your consent to use your personal information, we use your personal information when you have given your consent for us to process your personal information.
To comply with our legal obligations, we use your personal information to comply with various legal and regulatory obligations, including:
To fulfill our legitimate interests and your interests and fundamental rights do not override those interests, we use your personal information in order to deploy and develop our services, to improve our risk management and to defend our legal rights, including:
You will only receive our marketing communications if we can lawfully send them to you, that is:
We use third-party advertising platforms, such as Facebook, Google, etc., to send you advertising messages that are targeted at you. See our use of cookies below and our Cookie Policy for more information. You can opt-out of our direct marketing at any time by:
Our payment processors (see Payments via our websites) use technology to help them make decisions about financial transactions and your card payments which may prevent you from accessing our Services or continuing to use our Services. In this role, our Payment Processors act as controllers and may monitor insights and patterns of payment transactions and other online signals to reduce the risk of fraud, money laundering and other harmful activity. This activity is carried out in accordance with their privacy policies available here:
Our Websites use cookies and other similar technologies to distinguish you from other users of our Websites. Some cookies are necessary to allow our Websites to function, others help us provide you with a good experience when you browse our Websites, others allow us to collect data to improve our sites and others are for the purposes of targeted advertising.
Our Websites use retargeted advertising. As a result of this retargeting, you may see ads for our services on other sites such as Facebook. Our retargeting providers will read a cookie that is already in your browser, or they will place an anonymous cookie or ‘pixel’ in your browser when you visit our Websites. Click here to change your cookie consent.
We use analytics services (e.g., Google) in order to better understand our users’ needs and to optimize our Service and experience. These are technology services that help us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our Service with user feedback. The analytics services use cookies and other technologies to collect data on your behavior and your devices (e.g., device's IP address, device screen size, device type unique device identifiers, browser information, geographic location, preferred language). Hotjar stores analytics information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For details of Google’s privacy practices, see Google Analytics privacy information. You have choices as to which cookies you agree to. Please see our Cookie Policy to find out about the cookies we use, what they are used for and how to set or change your preferences in relation to cookies.
All payments through our Websites are made using the payment services provided by Stripe and Paypal (Payment Processors). To use these payment services you must have your own account with the Payment Processor and have connected your account with our Services. To provide your card and billing details, you will be directed to a Payment Processor’s service.
In processing card payments, the Payment Processor acts as a data processor to us but in other respects, both we and the Payment Processors act as data controllers and we will share personal information with the Payment Processors and the Payment Processors will share personal information with us in order to provide the Services. For further information on how the Payment Processors handle your personal data see:
We share limited personal data with our affiliates only to the extent required to provide our Services and for internal administration purposes. We may disclose your personal information to selected third parties, including:
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
All information you provide to us is stored on our secure servers. Any payment transactions will be carried out by our Payment Processors over encrypted connections using SSL technology. Unfortunately, the transmission of information via the internet is not completely secure and any transmission is at your own risk. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will retain your personal data for as long as necessary to provide you with our services and for so long as you do not wish to unsubscribe from our marketing communications or from receiving targeted advertising. We will also retain your personal data as necessary to fulfil our contractual obligations and to comply with our legal obligations, resolve disputes, and enforce our agreements. Where we no longer need to process your personal data for the purposes set out in this Privacy Policy, we will delete your personal data from our systems unless we need to retain a limited amount of information to make sure that we act in accordance with your wishes. Where permissible, we will also delete your personal data on your request. Information on how to make a deletion request can be found in the section entitled “Your rights” below.
Please email privacy@encoreeventslive.com if you would like details of our retention periods for different kinds of personal data.
You have certain legal rights with respect to your personal information depending on your location and applicable laws. You may exercise your rights at any time by contacting us at privacy@encoreeventslive.com
Right to rectification: You have the right to ask to have personal data we hold about you erased. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with law.
Right to data portability: In certain circumstances, you have the right to have data we hold about you transferred to yourself or another data controller. Note, this right only applies to information that is processed by automated means which you initially provided consent for us to use or where we used the information to perform a contract with you.
Right to object: You have the right to: ask us not to process your personal data for direct marketing purposes; object, on grounds relating to your situation, to the processing of your personal data (including profiling) where we are relying on a legitimate interest.
Right to withdraw consent: You have the right to withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
Right to complain: You have the right to lodge a complaint with the UK Information Commissioners Office (if you are a United Kingdom based customer) or other data protection supervisory authority applicable to you if you are unhappy with the way we are handling your personal data.
How We Collect, Use, and Disclose your Personal Information. The Information we may collect about you section describes the personal information we may have collected over the last 12 months, including the categories of sources of that information. We collect this information for the purposes described in the How and on which basis we use your personal information section. We share this information as described in the Disclosure of your personal information section. We use cookies, including advertising cookies, as described in Our use of cookies; and our Cookie Policy.
Your CCPA Rights and Choices. As a California consumer and subject to certain limitations under the CCPA, you have choices regarding our use and disclosure of your personal information:
Exercising the right to know. You may request, up to twice in a 12-month period, the following information about the personal information we have collected about you during the past 12 months:
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond: We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Our sites may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
Any changes we may make to our privacy policy in the future will be posted on this page and we will notify you of any material changes to this policy through our website or other usual communication channels. We recommend that you review this page from time to time for updates. In an effort to keep you better informed, the date that this Privacy Policy was last updated is provided at the top of this page. To the extent that you agreed, by interacting with our website previously, to an older version of this policy, the current Privacy Policy supersedes and governs and your consent is binding on any continued use by you of this website.
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to: privacy@encoreeventslive.com